Privacy Policy

Triplla is an all-in-one travel CRM and DMC management software designed for travel agencies, DMCs, tour operators, inbound travel companies, outbound agencies and tourism businesses.

Our platform helps businesses manage:

• Customer inquiries
• Travel itineraries
• Quotations
• Bookings
• Suppliers
• Vouchers
• Invoices
• Payments
• Reports
• Operational workflows

We understand that travel businesses handle sensitive customer and operational information, and we are committed to maintaining secure and responsible data practices.

When you use Triplla, we may collect different types of information required to provide and improve our services.

Business Information

We may collect:

• Company name
• Business registration details
• Office contact information
• Website details
• Business type
• Travel service information

User Account Information

We may collect:

• Name
• Email address
• Phone number
• User role
• Login information
• Account preferences

Customer & Travel Information

Depending on your usage of Triplla, you may store:

• Customer names
• Contact details
• Travel preferences
• Booking information
• Itinerary details
• Travel documents
• Supplier information
• Payment-related records

Triplla customers are responsible for ensuring that they have the necessary permissions to collect and process their customers' information.

We use collected information to:

• Provide and maintain Triplla services
• Create and manage user accounts
• Configure your company workspace
• Improve software performance
• Provide customer support
• Communicate important updates
• Maintain security and prevent unauthorized access
• Develop new features and improvements

We only use information for legitimate business purposes related to providing and improving our services.

Your business data belongs to your company.

Triplla does not claim ownership of:

• Customer records
• Travel details
• Supplier information
• Booking information
• Documents uploaded by your organization

We provide the platform and tools to help you manage your travel operations efficiently.

We take reasonable technical and organizational measures to protect your information.

Our security practices include:

• Secure system access controls
• User role permissions
• Data protection measures
• Regular system maintenance
• Backup procedures
• Monitoring for unauthorized access

While we take security seriously, no online system can guarantee 100% security. We continuously improve our systems to protect customer information.

Triplla uses secure hosting infrastructure to operate the platform.

Your data may be stored on secure servers depending on your selected service configuration.

We take appropriate measures to maintain:

• Data availability
• System reliability
• Protection against unauthorized access

Triplla does not sell, rent or trade your personal information.

We may share information only when necessary:

• To provide requested services
• With trusted service providers supporting our platform
• To comply with legal requirements
• To protect the security and rights of Triplla and its users

Any third-party service integration may have its own privacy policies and terms.

Triplla may connect with external services such as:

• Email services
• WhatsApp integrations
• Payment gateways
• OTA platforms
• Website integrations
• Other business tools

Third-party platforms may collect or process information according to their own privacy policies.

Triplla is not responsible for the privacy practices of external services.

Our website may use cookies and similar technologies to:

• Improve website experience
• Understand visitor behaviour
• Analyze website performance
• Improve our marketing and services

You can manage cookie preferences through your browser settings.

Triplla users are responsible for:

• Protecting account login details
• Managing user access permissions
• Ensuring uploaded information is accurate
• Obtaining required customer permissions
• Following applicable privacy laws and regulations

Companies using Triplla should maintain their own privacy practices when handling customer information.

We retain information only for as long as necessary to:

• Provide our services
• Maintain business records
• Support customer requirements
• Meet legal obligations

Customers may request information regarding their stored data by contacting us.

Depending on applicable laws, you may have rights to:

• Access your information
• Request corrections
• Request deletion of information
• Ask about how your information is processed
• Withdraw certain permissions where applicable

To make a request, please contact our support team.

We may update this Privacy Policy from time to time to reflect:

• Software improvements
• Business changes
• Legal requirements
• Security updates

Any changes will be published on this page with an updated revision date.